Questions
Before you write.
If it is not here, ask in the form. We reply within one working day.
Planning and cost
What is the CHF 200 planning fee?
It covers the work of building your proposal: research, availability checks with locals, railways and mountain operators, and the day by day plan. We ask for it only once your brief is settled, after our questions and a rough cost indication. It is credited in full to your booking. If planning is abandoned, it is kept. It is never refunded.
What if my dates change?
A date change carries a CHF 200 re-booking fee, also while we are still planning. Prices and availability cannot be guaranteed after a change; some items may no longer be available.
What exactly do you arrange?
Experiences with locals from LocalBini’s network, private transport by car, van or coach, rail seats including the scenic trains, mountain railway and cable car tickets, restaurant and activity reservations. Hotels are recommended and, on request, reserved. Nothing is bundled in advance: you ask for what you need.
How long is a proposal valid?
Three days unless we tell you otherwise. Everything is custom and live: some reservations, for example scenic train seats in high season, can only be held for 24 hours, and we say so in the proposal.
How far ahead should we ask?
Four to eight weeks for most trips. Scenic trains and summit railways in July, August and over Christmas need more; last minute is possible when availability allows.
Who travels with us?
Locals from LocalBini’s network for each experience, and a driver where you have booked one. There is no permanent escort unless you ask for one, for example a Mandarin speaking guide for a group.
How do we pay?
The planning fee by card. The trip in full, by card (plus 2.9% card fee) or bank transfer, against one invoice from LocalBini AG, Switzerland. Bookings are completed once the payment is in. Prices are in Swiss francs.
What are the cancellation terms?
30 days or more before the start of the trip, in the trip’s time zone: refundable items are refunded in full, non refundable items are charged. Inside 30 days the trip is non refundable. The proposal marks which items are refundable. We advise travel insurance.
Do you work with travel agents?
Yes. Agencies receive net rates and a single point of contact. Ask for our agency terms in the request form.
Which languages?
Planning in English, German, French and Italian. Locals in many more, including Mandarin, Spanish and Portuguese, subject to availability.